[TC21] Tutorial - How to get a Refund

[DSalimander 213]

WARNING: Steam tolerates invalid refund requests within reason, but if you have a habit of doing that or do this incorrectly, you may be punished severely. Before reading this tutorial, make sure you are familiar with Steam's policies:
https://store.steampowered.com/steam_refunds/
https://store.steampowered.com/subscriber_agreement/
https://store.steampowered.com/privacy_agreement/

 

Halo: The Master Chief Collection on Steam is a game that promised big but delivered game breaking crashes, bugs, poor multiplayer matchmaking, political pandering, childish skins, missing features, a strange third-party login system, and other disappointments. Unlike typical Microsoft policies, Steam will actually recognize a game's shortcomings and allow players to get their money back.

 

1. Settle on why you're getting the refund. Between us, it's probably because you're a cheap greedy bastard, but Steam wants a more concise reason. Needing the money back so you can buy a new anime dating simulator also isn't a valid reason (according to them).
2. Login to Steam and navigate to your library of games. Find Halo: The Master Chief Collection. Verify your age with Steam because this game is only for hardened lumberjacks. No squeakers are allowed.
3. Click Support. Click "It's not what I expected" and then "I'd like to request a refund". This is not the only way to do this process, a lot of the options shown should lead to the same refund request page.
4. Now if you met both the 14 day period after buying and less than 2 hours of play criteria, you shouldn't need to provide any explanation for the refund request. However, the developers can see the reasons for the refunds, so this can be a teaching moment on what happens if they sell a bad game and/or poorly support it.
5. If you did not meet the above criteria, you will need to get creative with your justification for the refund. As long as you have a reasonable excuse, like the game doesn't work at all following an update and 343 Industries won't help you, Steam is typically very open minded to providing a satisfactory customer experience. This won't be like when your sixth Xbox 360 replacement red ring of deathed a day after the warranty expired.
6. Steam may take up to a week to process the refund. If you are denied the refund, you have a chance to explain yourself but at that point you should just accept that your only chance was just squandered. Consider a credit card charge back and/or grief counseling.

 

Congratulations! If you failed, you may have learned something useful for your next refund attempt. But if you succeeded, you now have enough Steam credit to buy games you prefer like Sex with Stalin, Futa Fix Dick Dine and Dash, Succubus Series BUNDLE, and Shower With Your Dad Simulator 2015: Do You Still Shower With Your Dad.

[Enclusion 163]

gib refundies

[tarikja 918]

hater :v

[Kavawuvi 7,026]

2 hours ago, DSalimander said:

Consider a credit card charge back

Oh yeah Steam may ban you or add restrictions to your account if you do a chargeback.

 

Once did I ever get a refund for a game years after I got it. I bought Rocket League back in 2018 and got a refund for it in early 2020. The reason for the refund was because the game dropped support for macOS and Linux.

 

The automatic refund process was rejected due to the purchase taking place longer than two weeks ago or played longer than 2 hours, but after further explanation (I cannot physically play the game as advertised anymore because my OS wasn't supported anymore), it went through. Since the purchase was so long ago, I was credited back via Steam Wallet.

 

As per your agreement with Steam, you're neither guaranteed nor entitled to a refund to any games you buy if you are outside of the 2 hour/2 week threshold (which in my opinion is a bit short - GOG has a relatively generous one month return policy with no restrictions on play time), but they will obviously make an effort to provide some customer satisfaction.

[DSalimander 213]

49 minutes ago, Kavawuvi said:

Oh yeah Steam may ban you or add restrictions to your account if you do a chargeback.

The nuclear option.

 

49 minutes ago, Kavawuvi said:

Once did I ever get a refund for a game years after I got it. I bought Rocket League back in 2018 and got a refund for it in early 2020. The reason for the refund was because the game dropped support for macOS and Linux.

Speaking of which, I wonder how much of my MCC crashing problem is related to them forgetting that the game needs to be supported on Windows 7 still, as per the store page's minimum requirements.

 

I only bought the game when ODST became available recently, and even then I only got H2A, H3, ODST, and Reach. Glad they discounted ODST more than the rest, retroactively acknowledging the fact that it was never meant to be sold as a standalone AAA title.

[Sunstriker7 698]

56 minutes ago, Kavawuvi said:

Once did I ever get a refund for a game years after I got it. I bought Rocket League back in 2018 and got a refund for it in early 2020. The reason for the refund was because the game dropped support for macOS and Linux.

 

I'm very surprised that they gave you the refund for that

[Zatarita 407]

I love this lol

 

Spoiler

 

Edited February 16, 2021 by Zatarita